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FAQ

General
How can I contact SDiCraft?
What are the office opening times?
Where are your offices located?
How do I make a complaint?
What is your Terms and Conditions?
What is your privacy policy?
Products
What happens if the item I want is out of stock?
Ordering
How do I know if you have received my order?
Can I place an order from abroad?
How can I get a V.A.T receipt?
How do I cancel my order?
Will my personal information be saved securely?
I've received an email asking to provide proof of address. What does this mean and is it safe?
Payment
What payment types can I use when ordering?
What should I do if my card was declined when placing an order?
Are receipts sent with deliveries?
If I place a pre-order on a product when will the money leave my account?
How secure are credit card transactions with SDICRAFT?
What is your VAT policy for customers outside of the EU?
What is your policy on EU VAT refunds for EU VAT registered customers?
What is Payment Authentication?
When will my credit card be charged?
Can you tell me if you offer educational or charity discounts on software?
Can you supply an invoice with no VAT added to a European country?
Checkout
Do I have to register an account to place an order?
The promotion code I entered is invalid, why is this?
Can I use more than one promotional code?
Where do I enter my companys VAT-number to get the taxes of?
Delivery
Where do you deliver?
When will my order be delivered?
Do I have to be there to sign for delivery?
How much will I be charged for delivery?
How do I track my parcel?
What happens if I am out when you deliver?
Why have I not received all of my order?
My order has arrived damaged, what should I do?
I have received the wrong goods, what should I do?
How much will I be charged for international delivery?
Can I place an order and collect it from one of your branches?
Can I have my order sent to a different address?
Is my shipment covered by insurance?
Returns
Can I return a product, exchange it or get a refund?
How do i return an item?
Website
How can I view and update my account details?
How often is the SDICRAFT website updated?