Jobs at Sdicraft
Sdicraft are an experienced international supplier of broadcast and professional video equipment. Our clients span the entire communications market and we owe this success to an outstanding team of people who share our passion for life-changing technology and the rewards it can bring. As Sdicraft grows we’re looking for more people who want to join our team and break into the very top of this remarkable sector. We’ve got a gift for recruiting, training and retaining the very best in the broadcast industry, so whether you’re considering starting out your career in the industry or continuing it, we want to hear from you! Sdicraft is an Equal Opportunities Employer.
Technical Customer Service Manager - REF: 41
Job Type: Permanent / Full Time
Job Location: Alcala de Henares, Madrid
An exciting opportunity for a Technical Customer Service Manager to lead a busy department. Sdicraft have expanded rapidly in recent years and we pride ourselves on providing excellent customer service. We are looking for a self motivated individual to run our service department and ensure we deliver the highest level of support to our clients.
Lead and motivate the customer service team to deliver the best possible customer service
Develop processes and procedures to improve the customer service journey
Overseeing and coordinating the day to day activities of the customer service department, ensuring service delivery target response times and quality standards are met consistently
Assist the sales team to support pre-sales, and after-sales management activities
Implementing plans to drive improvement in line with changing business and customer needs
Experience leading a successful customer service team
Competent MS office user
Exposure to B2B customer service
Technical experience in the broadcast industry
Repair Engineer - REF: 42
Job Type: Permanent, Full-Time
Job Location: Brentford, London
Salary: 35,000 - 38,000
Due to the continued expansion of our repair department, we are looking to recruit an Repair Engineer to work in our repair support department.
This is a full time role which is ideally suited to a self-motivated, dynamic and conscientious team player with a passion for best practice in customer service, an interest in broadcast and video technologies and being a part of a progressive company.
This is a full time role which will include responsibility for (this list may not be exhaustive):
Assisting in the engineering repair operations
Taking internal repair calls/emails
Covering internal sales communication channels, including;
Booking in repairs/equipment
Logging activity on IT Systems and issuing returns numbers
Arrange courier collections where required
Helping with supplier repair returns
Maintaining, troubleshooting and repairing complex electronic, computer based, optical and mechanical broadcasting systems. Repairing and maintaining equipment in emergency and preventative situations.
Setting-up/configuring and operating various broadcasting equipment such as recording, video and editing equipment; checking equipment against specifications and tolerances for operational readiness; providing operational assistance/instruction to others as needed.
Testing and aligning new equipment prior to customer delivery and sign off.
Spot checking new equipment.
Testing Returned goods for restocking
Desirable Core Attributes and Competences
Enthusiasm and Self-Motivation
A good Team Player
Strong problem solving skills
Ability to work to procedures and own initiative
Ability to work well under pressure
Innovative approach to new challenges
Logical and methodical thinker
Good interpersonal skills
Knowledge in maintenance, usage and design of technical broadcast equipment
Skill in responding to operational/technical equipment problems
Skill in both verbal and written communication
Skill in repair of digital and computer systems
NVQ or equivalent in Electronics, Broadcasting or related field
If you feel that you would like to join our highly motivated and friendly team, then please don't hesitate to apply online using the link below